The risk to your client starts after the mortgage offer
You’ve secured the mortgage and earned your client’s trust. Much of what happens between offer and completion is outside your control, but your name stays attached to the outcome.
The 2-minute Broker Partner Health Check shows how exposed your cases are in that gap.
The Mortgage Broker Partner Health Check:
The gap between offer and completion keeps growing
None of this reflects on your advice. It happens after you’ve done your job, while your name is still attached to the outcome.
What Nova protects once the mortgage is agreed
You’ve already done the hard part. Here’s what we do with the time and trust that’s left.
Protect the mortgage offer
A named contact who knows the file keeps your case moving, with your offer expiry date in view.
Protect your client relationship
Proactive updates mean your client hears from us before they need to chase you for news.
Stay ahead of complex cases
Experienced handling when a transaction gets complicated, so problems are picked up early.
Build future referrals
A smoother completion supports repeat referrals and a stronger reputation.
Referral arrangements you can explain to your client and your compliance team
Clear, compliant referral arrangements, with no surprises on fees.
Talk to our partnerships team
Tell us how you work with clients today, and we’ll show you how Nova can fit around your process.
Get in touchIndustry awards and testimonials
Nova’s customer service excellence has been recognised many times, including as National Conveyancing Firm of the Year at the 2022 & 2024 Modern Law Conveyancing Awards, and as the top law firm in the Sunday Times UK 100 awards of both 2023 and 2024. We work in partnership with leading estate agents and mortgage brokers across the country and would be delighted to work with you.
“We’ve been impressed with Nova’s performance as our conveyancing partner over the years. They have been very flexible to accommodate our needs, building a high quality customer proposition. Their team is very client-focused and should issues arise they are swift to resolve them and get transactions over the line.”
“The service has been great, and I’ve really appreciated how regularly you keep me updated. It’s very refreshing to receive such frequent updates from conveyancers, especially without me having to call and ask for them. It has helped me stay informed and feel involved and kept in the loop throughout the process.”
“We were really impressed with the communication and and speed offered by Nova conveyancing. The online portal saves a lot of phone calls and our sales have been completed in a fraction of the normal timescales. ”
